Cancel a contract

End a customer's protection on one item without a refund from Teak. Use it when the item is refunded outside the look period, or when the ticket is transferred or resold: protection doesn't transfer to a new owner.

After a cancel:

  • The customer can't void the contract or request a refund under it.
  • Teak still invoices you for the contract.
  • No refund of the protection price is due.

A contract can be canceled at any time, unless it has a refund request that isn't denied or closed.

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Path Params
string
required

The contract's policy_number, from its Contract Issued webhook. The v2_policy_number form, for example ORAAS-A1B2C3D4E5, also works.

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