Refund request events

webhook

refund-request-events

Sent with resource: "Claim" as Teak reviews a customer's refund request.

Every event below has the same payload shape. Pick one from Examples to see its payload.

`action`	Event	Needed?	Fires when
`Created`	Refund Request Created	Optional	The customer submits a refund request.
`Pending_Documents`	Refund Request Pending Documents	Optional	Teak needs supporting documents from the customer.
`Pending_Document_Review`	Refund Request Pending Document Review	Optional	The customer uploaded documents and Teak is reviewing them.
`Pending_Agent_Review`	Refund Request Pending Agent Review	Optional	The request is waiting for a Teak agent to review it.
`Pending_Id_Verification`	Refund Request Pending ID Verification	Optional	Teak needs the customer to verify their identity.
`Approved`	Refund Request Approved	Recommended	The request is approved.
`Denied`	Refund Request Denied	Optional	The request is denied.
`Closed`	Refund Request Pending Consumer	Optional	The request is waiting for the customer to take action.

Payload

resource

string

enum

required

What the event is about.

Allowed:

action

string

enum

required

What happened.

Show Details

Created	Refund Request Created. The customer submits a refund request.
Pending_Documents	Refund Request Pending Documents. Teak needs supporting documents from the customer.
Pending_Document_Review	Refund Request Pending Document Review. The customer uploaded documents and Teak is reviewing them.
Pending_Agent_Review	Refund Request Pending Agent Review. The request is waiting for a Teak agent to review it.
Pending_Id_Verification	Refund Request Pending ID Verification. Teak needs the customer to verify their identity.
Approved	Refund Request Approved. The request is approved.
Denied	Refund Request Denied. The request is denied.
Closed	Refund Request Pending Consumer. The request is waiting for the customer to take action.

data

object

required

The record, in its state after the event.

reason

string

Only on Denied and Closed, for refund protection products: the explanation given to the customer.

Headers

X-Protecht-Signature

string

required

sha256: followed by a base64-encoded HMAC-SHA256 of the raw request body, keyed with your subscription's secret. Without a secret, contains t: <unix timestamp> instead. See Verifying webhook signatures.

Response

200

Respond with any 2xx status within 10 seconds, after storing the event. Teak retries only when it can't connect or your endpoint times out.