---
updatedAt: 2026-05-20T02:03:53.000Z
agentTools:
  projectIndex: https://docs.helloteak.com/llms.txt
---

# Refund Request Pending Agent Review Guide

## Overview

The following is an example payload of when a refund request is pending agent review.

```json
{
    "data": {
        "filed": "2024-05-09T22:30:01.444Z",
        "status": "Pending Agent Review",
        "created": "2024-05-09T22:30:01.444Z",
        "updated": "2024-05-09T22:30:59.560Z",
        "customer": {
            "name": "John Doe",
            "email": "john.doe@helloteak.com",
            "phone": "3033333333",
            "last_name": "Doe",
            "first_name": "John"
        },
        "policies": [
            {
                "payout": "100.00",
                "premium": "6.50",
                "coverage": "100.00",
                "currency": "USD",
                "client_id": "4321436c-0000-0000-0000-12d148947f99",
                "item_name": "QA 0410 Ticket 00001 - test ticket1",
                "payout_usd": "100.00",
                "issued_date": "2024-05-09T22:29:19.106Z",
                "policy_number": "4f527777-0053-0000-02dd-db095f09yt43",
                "reference_number": "0069746d-0000-0000-0000-14c309739849",
                "v2_policy_number": "ORAAS-A1B2C3D4E5",
                "external_reference_id": "98765"
            }
        ],
        "client_id": "4321436c-0000-0000-0000-12d148947f99",
        "validated": null,
        "client_name": "Client Name",
        "claim_number": "clm_MxfAmFVj",
        "order_number": "g3xdcd82-68f8-4dd9-845b-xyz21c1bjjhy",
        "customer_name": "Affiliate Name",  // legacy field
        "affiliate_name": "Affiliate Name",
        "external_reference_id": "order-reference-id"
    },
  "action": "Pending_Agent_Review",
  "resource": "Claim"
}
```